Services

• Preparing annual budgets  
• Attending and chairing one annual general meeting per year 
• Typing and distributing meeting minutes  
• Attending to all written correspondence of the strata company  
• Sending out levies and receipt levy payments  
• Paying maintenance contractors and general accounts  
• Renewing annual Insurance policies  
• Maintaining financial records 

• Obtaining quotes for repairs and maintenance to the common  property 
• Organising tradesmen for the maintenance works to be conducted upon common property 
• Maintaining strata records and the Strata Roll  
• Holding the common seal and supervising the use of the common seal  
• Guiding the strata council in relation to bylaws

• Regular property inspections 
• Liaising with the caretaker and contractors on site as required
• Due to the varying requirements of individual strata companies, we understand that you might or might not require certain services, and we therefore offer them as additional services, to ensure that we can keep our standard service fees to the most affordable level for our strata owners 

If you experience an on site emergency after our normal office hours (Monday to Friday 9:00 am to 4:00 pm) please read the important information below.

Please keep in mind that in relation to your strata complex, an emergency is any occurrence that is immediately potentially hazardous to the health & safety of any residents or visitors, or puts your property at risk of significant damage or additional damage. If the occurrence can wait until the following business day to be repaired, it should NOT be treated as an after-hours emergency. Remember that after hours call outs are costly, so please consider your request carefully before lodging it. If you are a tenant, we would like to advise that you contact your property manager to arrange repairs 

No gas, hot water and / or electricity in your unit or on common area

Check with your neighbours to see if they are experiencing the same problem as it may be isolated to your unit, in which case you should arrange a contractor directly.

If the issue is affecting multiple units and / or the common areas, you should in the first instance contact the local authority to see if the outage is affecting the entire suburb.

Synergy 13 13 51

Water Corporation 13 13 75

Alinta Gas 13 13 52

Western Power

http://www.westernpower.com.au/customer-service-power-interruption-information.html

Water Corporation

http://www.watercorporation.com.au/faults/check-for-water-outages

Lift faults

In the event of the lift not working, please contact the lift company directly, this number should be located near or inside the lift.

If you are inside the lift then use the emergency button.

Carpark gates

If your property has a security gate for the car park and the gate is unable to be opened, please check to see if there is a manual override key, this would usually be held either by a caretaker, a member of the Council of Owners living on site, or in a secure lock box near the gate. Please also check the battery of your remote control, as it might be due for replacement. If the gate is damaged and cannot be opened, please notify your Strata Manager first thing the next morning so the matter can be attended to promptly.

Storm Damage

State Emergency Service 9323 9300 or 132 500

Other Important Contacts

Police - General enquires (non-emergency situations) 13 14 44

Emergencies -  (life threatening situations) 000

Crime stoppers - To report illegal or suspicious criminal activity 1800 333 000

Fire & Emergency Services - General enquires (non-emergency assistance) 

9395 9300

Ambulance Emergencies - (life threatening situations) 000 

Local Councils - Many local councils offer security, ranger and other services. 

Please consult the phonebook or internet to obtain the numbers for your local Council.